Privacy Policy

Last updated: November 13, 2025

1. Introduction

Welcome to CV Builder. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our CV building service.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

2.1 Personal Information

  • Name, surname, and contact details (email, phone number)
  • South African ID number or passport number (if provided)
  • Employment history and educational background
  • Skills, languages, and professional references
  • Any other information you choose to include in your CV

2.2 Usage Information

  • IP address and browser information
  • Pages visited and features used
  • Time and date of access
  • AI feature usage statistics

3. How We Use Your Information

  • To provide and maintain our CV building service
  • To generate AI-powered content for your CV
  • To analyze and improve your CV with our ATS checker
  • To process payments (if applicable)
  • To send service-related notifications
  • To improve our services and user experience
  • To comply with legal obligations

4. AI-Powered Features

We use OpenAI's API to provide AI-powered content generation. When you use these features:

  • Your input data is sent to OpenAI for processing
  • OpenAI processes the data according to their privacy policy
  • We do not store the AI-generated content separately from your CV
  • Rate limits apply to prevent abuse (10 generations per hour)

5. Data Storage and Security

Your data is stored securely using Supabase, a trusted cloud database provider:

  • All data is encrypted in transit and at rest
  • We implement industry-standard security measures
  • Access to your data is restricted to authorized personnel only
  • Regular security audits and updates are performed

6. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

  • Service Providers: OpenAI (for AI features), Supabase (for data storage)
  • Payment Processors: Yoco (if you make a payment)
  • Legal Requirements: When required by law or to protect our rights

7. Your Rights (POPIA Compliance)

Under POPIA, you have the right to:

  • Access your personal information
  • Correct or update your information
  • Delete your account and data
  • Object to processing of your data
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator

8. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. Cookies

We use essential cookies to maintain your session and provide our services. We do not use tracking or advertising cookies.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our service.

12. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: privacy@cvbuilder.co.za
Address: [Your Business Address]
Information Regulator: www.justice.gov.za/inforeg/